If you find missing or damaged parts in your newly purchased games that are published or distributed by Rio Grande Games, and that are not out of print, we will replace those parts without charge. Please note that we do not replace complete games that have missing or damaged parts. Also note that we generally do not replace game boxes or the cardboard or plastic liners that come with them.
Customers wanting replacement parts should use the form here: include a descripiton of the part you want, what game it comes from, whether it was missing or damaged when you first removed the shrink wrap from the game, and your address.
Similarly, if you have lost or damaged a part to a game, we can usually supply a replacement for a nominal charge. Just let us know what you lost.
Unfortunately, postal rates have increased significantly, especially for foreign shipments. We understand that this makes the cost of replacements very expensive. We are doing our best to keep the costs down and do not typically charge for the parts – the amount requested covers packing and shipping. Thanks for your understanding.
We will respond to your email address within a few days.
Rio Grande Games
PO Box 1033
Placitas, NM 87043